Help centre

Who can play at Kananaskis Casino?

We welcome players across Canada who are 19 or older. We run KYC and geolocation checks before any deposit to confirm your age and location.

Is Kananaskis Casino regulated?

We operate in line with Canadian regulation and are regulated in the provinces that require it. Our games are tested for fair results through eCOGRA and GLI.

What welcome offer do you have?

We have a first-deposit welcome package for new players. Offer details appear once you sign in or register, and the full terms are shown before you opt in.

How can I deposit?

You can deposit with Interac e-Transfer, Visa, Apple Pay, Google Pay, Paysafecard, MuchBetter, Payz (ecoPayz) or eCheck. The minimum deposit is C$10.

How fast are withdrawals?

Most withdrawals arrive within 1 to 4 hours, and bank wire can take up to 12 hours. You can withdraw to Interac e-Transfer, Visa, Apple Pay or Payz (ecoPayz), from C$10.

Do you charge fees?

No. We charge no casino fees on deposits or withdrawals.

How do I contact support?

We help by email, usually within 24 hours. Write to support@kananaskiscasino.app, help@kananaskiscasino.app or mail@kananaskiscasino.app, and the same team will reply.

How do I set limits or take a break?

Open your account settings to set deposit, wager and stake limits, add reality checks, or take a break from 24 hours to 6 weeks. Decreases apply instantly, and increases take 24 hours.