At Kananaskis Casino, we believe gambling should be a form of entertainment, never a way to make money or escape problems. Most people play for fun, but for some, gambling can cause harm to their finances, relationships and wellbeing. This page explains our commitment to safer play, the tools you can use to stay in control, and where to find free, confidential help.
We are committed to providing a safe and responsible gambling environment. That means:
You can set limits on how much you deposit, how much you wager, and how much you stake per bet, over a daily, weekly or monthly period. Once you reach a limit, you will not be able to go beyond it until the period resets.
Reality checks are on-screen reminders that appear at intervals you choose. They show how long you have been playing and help you decide whether to continue, take a break or log out. Time alerts help you keep track of your sessions.
If you need some time away, you can take a break for any period from 24 hours to 6 weeks. During a break you cannot log in to play or deposit, and we will not send you marketing. Your account reopens automatically when the break ends.
If you feel you need a longer break from gambling, you can self-exclude. Self-exclusion blocks access to your account for the period you choose, and it cannot be reversed early. We will return any remaining balance, subject to required checks, and stop all marketing. You can also ask us to close your account permanently. If you are closing your account because of gambling concerns, please tell us so that we can apply the right protections and prevent new accounts from being opened.
Our self-assessment quiz helps you reflect on your gambling habits. It only takes a few minutes and can help you spot early warning signs.
We verify your identity, age and location before accepting any deposit. This protects minors, prevents fraud, and makes sure you are playing only where it is permitted.
To protect you from decisions made in the moment:
Ask yourself honestly:
If you answered yes to any of these questions, consider using our tools and speaking to one of the support organizations below. Our self-assessment quiz is available in your account for a more structured check.
Gambling with us is strictly for people aged 19 and over. We verify age before any deposit and close any account found to belong to a minor. If you share a device with children or teenagers, keep your login details private, log out after each session, and consider using parental-control software. See our Underage Gambling Policy for more information.
If gambling is causing you or someone close to you concern, free and confidential support is available:
Speaking to someone early can make a real difference. You do not need to be in crisis to ask for help.
If you would like help setting limits, taking a break or self-excluding, or if you are worried about someone else's gambling, email help@kananaskiscasino.app. You can also contact support@kananaskiscasino.app or mail@kananaskiscasino.app. All conversations are handled with discretion.