At Kananaskis Casino, we take the privacy of your personal information seriously. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, who we share it with, and the choices and rights available to you. It applies to everyone who visits our website or holds an account with us. We handle personal information in line with applicable Canadian privacy law, including federal and provincial private-sector privacy legislation.
We collect only the information we need to run a safe, lawful and enjoyable service.
We collect information directly from you when you register, verify your account, make transactions or contact us. We collect some information automatically when you use our website, including through cookies. We also receive information from third parties such as identity verification services, payment providers, fraud prevention services and geolocation providers.
We use your personal information to:
We process your personal information on one or more of the following bases:
We never sell your personal information. We share it only where needed and with appropriate safeguards:
Service providers may use your information only for the purposes we specify and must protect it to standards comparable to our own.
We use cookies and similar technologies to operate our website, remember your preferences and understand how our site is used. For full details and to learn how to manage them, please see our Cookie Policy.
We use technical, physical and organizational safeguards to protect your information against loss, theft and unauthorized access. These include encrypted connections, access controls that limit information to staff who need it, secure storage, and regular review of our security practices. No system is entirely secure, so please protect your password and tell us immediately if you suspect any unauthorized use of your account.
We keep personal information only as long as we need it for the purposes described here, or as required by law. Gambling and anti-money laundering rules require us to keep certain records, such as identity documents and transaction histories, for a set period after your account is closed. Self-exclusion records are kept so that we can honour your request. When information is no longer needed, we securely delete or anonymize it.
Subject to applicable law, you have the right to:
To make a request, email mail@kananaskiscasino.app. We may need to confirm your identity first. Withdrawing consent for essential processing may mean we can no longer provide your account. If you are not satisfied with our response, you may contact the privacy commissioner with authority over the matter.
We send promotional emails only if you have opted in. You can change your preferences at any time in your account settings or by using the unsubscribe link in any marketing email. We will still send you essential service messages about your account, transactions and changes to our terms. We will not send marketing to anyone who is self-excluded or on a break.
Some of our service providers may store or process information outside your province or outside Canada. When this happens, your information may be subject to the laws of that jurisdiction, including lawful access by authorities there. We use contractual and other safeguards to make sure your information receives a comparable level of protection.
Our services are only for people aged 19 or older. We do not knowingly collect personal information from anyone under 19. If we learn that we have, we will close the account and delete the information unless we are legally required to keep it.
We may update this Privacy Policy to reflect changes in our practices or the law. The latest version will always be on this page, and we will notify you of significant changes by email or on login.
For privacy questions or requests, email mail@kananaskiscasino.app. You can also reach us at support@kananaskiscasino.app or help@kananaskiscasino.app.